General Guidelines and Payment Information

The Eastern Emporium prides itself on beautiful clothing however these items contain delicate beading and therefore should be handled and worn in an appropriate manner. The Eastern Emporium cannot be held responsible for damages to the item(s) after purchase has been made, such as loss of beading / coins/ sequins. All items are hand made so no two items will be identical.

The Eastern Emporium will only accept the following methods of payment:
1. Cheques (make payable to R. NORTH and include card details)
2. Postal Orders or Balance Transfers.

3. Paypal

Please see the Contact page for address details.



Dispatch and carriage

When we receive your order, payment will be processed and your goods will be dispatched promptly. We use Royal Mail 'Signed For' Recorded delivery to help ensure your items are delivered as quickly as possible (usually within 7-10 working days). The buyer is responsible for all postage costs incurred. By using Royal Mail's recorded delivery system, all items will be insured to a maximum of £30.

Should your order be more than £30 we would recommend that you have the items sent by Special Delivery or Royal Mail Standard Parcels where the insurance amount can be specified. Please note that recorded or 'Signed For' Delivery only has a maximum refund of £30 which is Royal Mail's policy.

A receipt of postage will be retained by the Eastern Emporium for each parcel sent so that in the unlikely event of a lost delivery the item can be tracked under the Royal Mail 'Track and Trace Service'. No refunds or replacement procedures of lost goods will begin until the Royal Mails delivery policy of 21 days has elapsed without the customer receiving the delivery. Obviously if using Royal Mail Standard Parcels or Special Delivery a refund for the total of the goods purchased will be given.

Customer Support and Service

In the unlikely event that you should have a problem, please inform us as
soon as possible. We will acknowledge receipt of your complaint within 2
working days and endeavour to sort out the problem as quickly as possible.

If you need to talk to us about any customer support matters, please don't
hesitate to get in touch with the Eastern Emporium via one of the below methods:

The Eastern Emporium
Ash
Foredown Rd
Ipplepen
Newton Abbot
TQ12 5SU


Returns Policy

We maticulously check each item before dispatch but if you receive a product from the Eastern Emporium which is damaged, please return unused within 7 days and we will refund you the purchase price. This does not include postage costs. Items must be sent back by 'signed for' recorded delivery. No items will be refunded if they have been lost using a non insured method of recorded postal delivery. If we believe the item to have been damaged through misuse or 'foul play' in an attempt to obtain a refund, none shall be given.

We cannot offer refunds for incorrect purchases. Please ask all questions related to correct sizing for the garment before purchase.

This does not affect your statutory rights as a consumer.

Contacting the Eastern Emporium by Email or Post

We read every message that comes to us and try to respond back within 24
hours of its receipt.

We will NEVER sell or give out e-mail addresses or postal addresses to
anyone.

We save messages and/or e-mail addresses ONLY if we think we'll need to
refer to them when we communicate with our customer. This includes letting
our customers know about our latest products, deals and services.

General Terms and Conditions

If paying for goods by cheque, we must allow maximum of 7 days for cheque clearance before despatch.

Goods despatched to a third party are entirely at your own risk.

Colour representation on the Eastern Emporium website is as accurate as possible and may change due to the use of flash photography on our images or the customers' monitor settings.

All styles are subject to availability.

Unless otherwise stated all sizes are approximate garment measurements in
inches and are shown for guidance only.

Many of the items are made with delicate beading and therefore should be handled accordingly.

Right to Withdraw before dispatch of goods.

If you wish to withdraw you order, please contact us as soon as possible.

© All material relating to The Eastern Emporium is protected by copyright.